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SUPPORT / FAQ

What's the difference between the FREE and the PAID version?

As a free user, you have access to enough features to get a taste of what you can do with BEATSURFING.

  • Create and save maps
  • Access to 5 selected instruments. You can use and tweak them
  • Access to all the paid instruments to get a taste but not able to tweak them
  • Branded content from top producers

As a user who supports our app development, by unlocking you have access to everything in BEATSURFING that will come within 12 months and keep it forever.

  • Create and save unlimited maps
  • Access to all the instruments available in the store in the future one during the next 12 months
  • Access to exclusive content
  • Access to functionalities coming along such as : Midi-out, multi tracks recording, gesture looper, AUV3 Plugin, AUV3 Host, Instrument presets, Instrument duplication, Midi-in.
What type of device do I need to run BEATSURFING?

At the moment, BEATSURFING only runs on iPad. But it's meant to be cross plateforme. The other device releases will come along the way.The iPad needs to run on iOS 12 or above.

What format of samples can I upload?

BEATSURFING supports:

  • aiff
  • aif
  • bwf
  • flac
  • ogg
  • mp3
  • wav
Can I record my creation?

YES

  • Just tap the round button in the top right of your screen.
  • Choose between stereo or multi-track recording.
  • To stop the recording, hit the button one more time. The button will change from a stop button back to a record button.
Where are my recordings saved?

All recorded performances are saved on your iPad.
To access them, follow this path: Using the file browser, navigate to 
"Files" > "Beatsurfing2" > "Performance" > "Name of your map"

How can I save / export my Maps?

To export BEATSURFING Maps on your iPad device :

  1. Go to the main screen
  2. Hit the button “export” exposed on the right side of the map
Where are my maps stored on my iPad?

To find your exported maps on your iPad, go to:

> Files
> On my iPad
> Beatsurfing 2
> BeatSurfing2
> Maps

What format of images can I import?

To import your own background in the BEATSURFING Playzone, you can import those different images format : .png, .jpeg, .svg.
The image imported should be square taking the width of your screen as a reference.
Note that about ¼ of the space above and under won’t be seen.

How does "Link" work?

1. Connect your computers/devices to the same network. If there is no internet connection available you can use one of these offline methods.

Note: In case you are using a Lightning cable connection as an offline method, activating iOS in 'Audio MIDI setup' switches the connection mode of the iOS and deactivates Link. We recommend using a network-based connection in case you need to send or receive audio via iOS.

2. In Live, open Preferences -> Link MIDI and ensure that "Show Link Toggle" is selected.

3. Then enable Link by clicking its button on the far left of Live's control Bar. If there are any other Link-enabled devices on the same network their count will be displayed here.

Link IndicatorIf at least one other Link-enabled app or instance of Live is connected, the Arrangement Position display will show a moving “progress bar” whenever Live’s transport is not running. This bar is a representation of the Live Set’s global launch quantization in relation to that of the other participants in the Link session. After you trigger playback, Live will wait until this bar is filled before starting.

Can I use the audio out of my computer?

YES

  1. Go to Audio MIDI Setup > Enable your iPad.
  2. Then go to your DAW preferences and select your iPad as the Audio Input Device.

You should be all set.

How can I record my iPad's screen?

You can create a screen recording and capture sound on your iPad.

  1. Go to Audio MIDI Setup > Enable your iPad.
  2. Then go to your DAW preferences and select your iPad as the Audio Input Device.
How can I import my saved Maps?

To import your saved BEATSURFING Maps from your iPad :

  1. Go to the main screen
  2. Hit “Import map” exposed on the left side of the screen
  3. Go to the folder where the maps are saved
  4. Hit the map file you want to import 

Note that to do so, you will have to have exported previous maps (see : How can I export my Maps?)

I took a subscription before the pricing change... How can I make it work?

If you subscribed before we changed the pricing plan from subscription to unlocking, you probably have noticed that you only have access to the free usage of it and we apologize about the situation.

There is only one way to get back on track. YOU MUST CLAIM A REFUND to the Appstore, download the last App on the store and go through the buying process again.

Here is the Apple procedure to claim a refund : https://support.apple.com/en-gb/HT204084

Why should I pay for BEATSURFING?

We have a few reasons:

  • It's a unique music tool in a never seen before format
  • 5 instruments are great but there are 100's more that can take your production and performances to the next level
  • You want to use BEATSURFING as a midi controller.
  • Supporting the app development costs less than a cup of coffee. Your support enables us to quickly add more and more features and instruments.

BEATSURFING is the future and you want to be the first to build your skills.

Didn't find the answer to your question? Send us a message...we'll get back to you asap!